contact us

contact us

Questions or comments? Please contact us via the form below. Paromi Customer Service is available Monday – Friday, 8:00 am to 6:00 pm EST. We look forward to serving you.




Daytime Phone:
Email Address:
Order Number (if applicable):





Returns & Exchanges

We want you to be satisfied with the tea you ordered and we will gladly exchange or refund unopened teas that were purchased within 30 days of receipt. If the order has an error that is caused by us we will refund the return shipping cost.

Please email us at or contact us at 1-877-727-6648 toll free and we will help facilitate your return or exchange.



Our goal is to deliver your purchase in the quickest and most economical way possible. Shipping for each order is calculated, factoring in destination, weight and size of items and your shipping timeline preference. Typically, orders placed by 3:00 Noon Eastern Standard Time will be shipped the same business day.

We currently only ship to the Continental U.S., Hawaii, Alaska and Canada.


Order Tracking

To track an order placed on the Paromi website, have our order number handy and click here to log into your account. Select the order you wish to track and click on the “Track This Order” link associated with your order number