FAQ

We try our best to get orders out the same day if placed before 12pm Monday - Friday. If orders are placed after 12pm they will go out next business day. 

Transit times will be available at checkout when selecting your shipping option.  If you choose “flat rate” or have a “free” shipping option then expect a 2 to 5 business day transit time.  We try our best to get your order to you as fast as possible. 

*Note USPS is not as efficient as services from UPS or FedEx. Shipping is out of our control once it leaves our warehouse and may vary from 1 to 3 days on expected delivery times.  9 times out of 10 they are fine. 

If you need your order delivered on a certain day we recommend choosing a service from UPS or FedEx. 

*Note USPS is not as efficient as services from UPS or FedEx.  Shipping is out of our control once it leaves or warehouse and may very from 1 to 3 days on expected delivery times. 

If you are not 100% satisfied with your purchase from Paromi.com you can return your item(s) for a full refund or store credit within 30 days of purchase. 

All of our tea bags are made from a 100% plant-based material called polylactic acid. PLA for short. PLA is produced by breaking down the starches in GMO-free plant sources. 

 

It’s not petroleum-based, so our tea bags will never leak harmful plasticizers into your tea. Better yet: PLA doesn’t even break down in your hot water, so you won’t ingest anything at all. (It takes 2 months at 120*F and 80% humidity in a commercial-quality compost system for PLA to biodegrade.)

 

Some other great things about PLA: it's BPA-free, phthalate-free, allergen-free and hypoallergenic. 

 

We’re really proud to be able say all of that. Our commitment to safe materials is part of our endless pursuit to ensure you have the most pure, aromatic, inspired tea experience on the planet.

No. Most pyramid tea bags you find on supermarket shelves are (unfortunately) still made from petroleum-based nylon and polyester—and leach they plastic. Even though they might have the same silky look that ours do! The only way to know for sure is to ask—and we’re glad you did. We’re always here to answer your questions. 

Yes, our sachet collection is certified Gluten Free. You can see the Gluten free certification on the jar as well as on the product detail page. 

As far as our loose teas go, we are currently working on gluten free certification. We have checked and our teas, including flavors, do not contain gluten. That said, we are not certified on the loose teas so we recommend carefully reading the ingredients for each tea to make sure it is safe for you. 

I’m happy to tell you that we do not use any sugar in our teas. Cinnamon in naturally sweet from, well,  the cinnamon. 

You have full control of your reoccurring orders under my account. Right under your name, select manage subscriptions. If you do not have an account, create one in a few clicks using the same email address you used to place your order.

You can only use one coupon at a time. Recurring orders is considered a coupon. We suggest that you adjust your recurring order and skip a delivery cycle.  You can then place a new order using your new coupon code.  

You will have to login to your account.  After you login, you will see a tab right under your name that says “manage my subscriptions”.

 

Don’t panic if you don’t have an account. Just create one with the email address you used to place your first order.  It takes 2 minutes. 

You can only use one code per checkout. Coupons cannot be combined. 

It’s possible that you selected products for recurring orders while shopping.  If that is the case, you'll have to either choose recurring orders or use the coupon on a regular checkout.  The system only allows for one deal. A recurring order is considered a coupon.