FAQ

We try our best to get orders out the same day if placed before 12pm Monday - Friday. If orders are placed after 12pm they will go out next business day. 

Transit times will be available at checkout when selecting your shipping option.  If you choose “flat rate” or have a “free” shipping option then expect a 2 to 5 business day transit time.  We try our best to get your order to you as fast as possible. 

*Note USPS is not as efficient as services from UPS or FedEx.  Shipping is out of our control once it leaves our warehouse and may vary from 1 to 3 days on expected delivery times.  9 times out of 10 they are fine. 

If you need your order delivered on a certain day we recommend choosing a service from UPS or FedEx. 

*Note USPS is not as efficient as services from UPS or FedEx.  Shipping is out of our control once it leaves or warehouse and may very from 1 to 3 days on expected delivery times. 

If you are not 100% satisfied with your purchase from Paromi.com you can return your item(s) for a full refund or store credit within 30 days of purchase. 

Our sachets are biodegradable filter tea bags made of one of the biomass materials called polyactic acid that is derived from plants.

Polylactic acid, the material used in our sachets, has been reported to have bacteriostatic and mildew-proof properties.

* Note that our sachets are not petroleum based like other very similar bags on the market. 

Yes! Upon burying our sachets in the ground, following hydrolysis, the matter is completely broken down by microorganisms, after which it is eventually turned into water and CO2. The speed of degradation varies largely depending on the temperature, moisture and PH level of the soil, as well as the types and number of microorganisms present.

We are currently working on gluten free certification. We have checked and our teas, including flavors, do not contain gluten. That said, we are not  certified so we recommend carefully reading the ingredients for each tea to make sure it is safe for you. 

I’m happy to tell you that we do not use any sugar in our teas. Cinnamon in naturally sweet from, well,  the cinnamon. 

You have full control of your reoccurring orders under my account. Right under your name, select manage subscriptions. If you do not have an account, create one in a few clicks using the same email address you used to place your order.

You can only use one coupon at a time. Recurring orders is considered a coupon. We suggest that you adjust your recurring order and skip a delivery cycle.  You can then place a new order using your new coupon code.  

You will have to login to your account.  After you login, you will see a tab right under your name that says “manage my subscriptions”.

Don’t panic if you don’t have an account. Just create one with the email address you used to place your first order.  It takes 2 minutes. 

You can only use one code per checkout. Coupons cannot be combined. 

It’s possible that you selected products for recurring orders while shopping.  If that is the case, you'll have to either choose recurring orders or use the coupon on a regular checkout.  The system only allows for one deal. A recurring order is considered a coupon.